Innovation
Management

Innovation through Empowerment

ICT convergence and technological development will change the paradigm of existing industries, and we face a new business opportunity. KT has defined ‘empowerment’ as its unique corporate culture in 2014 to lead the fast-changing telecom market and provide differentiated customer value and has implemented innovation across the company, turning into the global No. 1 KT. In particular, the company is innovating work environment in a way that the empowerment lets employees use their creativity and passion and be absorbed in their work in an efficient and active manner. Also, we give authority to fields - branch and center - where they meet customers in person to let them provide quick and accurate services customers want, and prepare specific guidelines.

Empowerment Enhancing Program

KT runs a variety of programs to diffuse innovation through empowerment. ‘No. 1 Workshop’, a representative communication and cooperation channel, helps find and improve fundamental issues in the field, innovates ways of working and makes the empowerment installed as a unique corporate culture. ‘No. 1 Teaming’, a.k.a. ‘Make No. 1 Team Program’ for KT people who work energetically on a strong team, helps encourage field employees by enhancing teamwork and boosting communication and providing innovative customer services.

Innovation through Empowerment

No. 1 Workshop

Key Results

  • The No. 1 Workshop, which started in September 2014, is done in the form of a debate and comes up with actual tasks for all group employees.
  • It plays a role as catalyst to accelerate change and innovation and fosters EFT(Empowering Facilitator) who may draw the willingness of participants and facilitate the debate.

Expected Effects

  • Strengthening power of execution for CEO management philosophy, vision and core value
  • ncreasing co-work between departments and execution power, contributing to improvement of performance
No. 1 Teaming

Key Results

  • It is a teamwork enhancement program started as 'Empowering Seminar' in April 2015, and 3,350 employees have participated throughout 101 sessions so far and formed a consensus on practicing empowerment.
  • Also, 1,623 employees from 149 teams have participated in the ‘KT Teaming-Up’ test in October 2015 and got help in boosting morale and promoting communication.

Expected Effects

  • Strong teamwork is made through communication between colleagues and strengthening of trust
  • Lay the groundwork for positive outcome through boosting team morale
  • Establish a foothold to be ‘customer-perceived’ No. 1 KT through morale boost in customer interaction centers